Customer Satisfaction Text Surveys

Customer Satisfaction Text Surveys

From 22nd November 2021 we are launching a new weekly Customer Satisfaction Survey.   We’re sending these out via text messages each Monday and we’d be very grateful if customers could answer the short simple survey.

As one the UKs Volvo Penta Centres and main authorised dealer for 14 leading marine industry manufactures we strive to improve our services to customers each year.  Sending us your feedback is key to how we can ensure a high quality customer service.

As a ‘Thank You’ customers who reply will be entered into a monthly free prize draw to win a £250 voucher which can be used across the whole Salterns Group of Companies, this includes:

  • Southampton Golden Arrow Marine
  • Swanwick Golden Arrow Marine
  • Poole Golden Arrow Marine
  • Portsmouth Golden Arrow Marine
  • Salterns Marina
  • Salterns Chandlery and Boatyard
  • Salterns Brokerage
  • Offshore Performance SeaDoo sales and servicing

Winners will be selected at random and notified by text and email.

Golden Arrow Marine has been helping customers with their boats and engines since 1935 and works with the following products and manufactures:

Inboard Engines:  MAN Engines, Volvo Penta, Perkins, YANMAR and Thornycroft

Outboard Engines: Honda Marine, Yamaha and Torqeedo

Waterjet Engines: Castoldi

Electric Propulsion: Torqeedo

Gearboxes: PRM Newage and ZF Marine

Ride Control: Humphree, ABT-Trac & Smartgyro

Generators: Kholer, Volvo Penta, Northern Lights and Honda Marine

Control Systems: ZF Marine

Inflatable Tenders: Honwave and Yamaha

Seafire fire protection, Maxwell Windlass and Capstans and Stt Emtec exhaust treatment systems are also our speciality

Lastly, you can order Volvo Penta parts online parts via our webshop


You can follow our YouTube channel here for winter and spring hints and tips